Beyond Orbit

Purchases on Beyond Orbit are for digital virtual goods (cosmetics) and are processed by Paddle.com Market Limited as Merchant of Record. This policy sets out when refunds are available and how to request one.

1. Statutory rights (EU / UK / similar jurisdictions)

If you are a consumer resident in the EU, UK, or another jurisdiction that grants a statutory right of withdrawal, you have the right to cancel a purchase within 14 days of the order date and receive a full refund, unless you have begun using the digital content and you expressly acknowledged that starting use waives your right of withdrawal, which you do by clicking "Buy" at checkout. Once a cosmetic is equipped or otherwise used, the statutory right no longer applies.

2. Discretionary refunds outside the statutory window

We may issue a refund outside the statutory 14-day window on a case-by-case basis. We generally grant refunds when:

You were double-charged or billed in error.
You never received the purchased item due to a technical issue on our side.
The item was materially different from what was advertised.

We generally do not grant refunds for:

Change of mind after the item has been used/equipped.
Purchases older than 30 days.
Accounts suspended or terminated for violations of the Terms of Service.

3. How to request a refund

Open a support ticket at /support with:

Your username.
The order ID (shown at /shop/purchases) or the Paddle transaction ID from your receipt.
A brief description of the issue.

Alternatively, you may contact Paddle directly via the receipt they emailed you. Paddle can process refunds on our behalf.

4. What happens when a refund is approved

Paddle reverses the charge to your original payment method. This typically takes 3–10 business days to appear on your statement, depending on your bank.
The refunded cosmetic is removed from your account.
You will receive a credit note from Paddle.

5. Chargebacks

Please contact us before filing a chargeback with your bank — most disputes can be resolved faster through support. Accounts with unresolved chargebacks may be suspended pending review.

6. Contact