Beyond Orbit is free to play. Everything you can buy is sold through Steam. Valve processes the payment and handles refund requests.
1. Asking for a refund
Request a refund through Steam Support (help.steampowered.com). Steam decides refund requests under its own refund policy. We do not process card payments, so we cannot refund a payment ourselves.
2. When a purchase is refunded or charged back
When Steam refunds a purchase or a payment is charged back, Steam tells us and we remove the currency that purchase added to your account. If you have already spent it, we may remove items bought with it, and your balance may go negative until the difference is covered.
Please contact us or Steam before filing a chargeback with your bank. Most problems are solved faster that way, and an account with an unresolved chargeback may be suspended while we look into it.
3. Problems on our side
If a purchase did not deliver its currency, an item you bought did not arrive, or currency or items were lost because of a fault in the Game, email [email protected] with your character name, the time of the purchase and what went wrong. We will look into it and restore anything lost because of a fault on our side.
4. Accounts banned for breaking the rules
We do not restore or refund currency or items on accounts suspended or banned for breaking the Terms of Service, including accounts used to evade a ban.
5. Your legal rights
Nothing in this policy limits rights you have under consumer protection law where you live.
6. Contact
Email [email protected].